Frequently Asked Questions

Q: What time is my appointment?

A: The time of your appointment will depend on your area. You will receive a call the day before the appointment between 3-5 pm OR on the day of the appointment by 9:00 am.

Q: Will a part be needed and when would it be available?
A: It is impossible to stock every part on the truck, but if we do then it is available immediately and your repair will be completed on the first visit. If you need a part that we do not carry, then depending on shipment location and availability it can take 3-10 business days.

Q: Can I get a new unit/appliance, if I am still under warranty/contract?
A: Please remember that we only repair appliances, not replace them. However, we will forward the necessary information the manufacturer and contract companies and the decision to replace your unit is at their sole discretion. Customers will be notified by them within 2 business days, if not the customer can always call directly.

Q: Can I have a Morning or Afternoon appointment?
A: Please understand with the volume of service calls that is provided, your location and other variables (weather, length of time on previous job) is a factor. However, we will always try to do our best, but we cannot promise a specific morning or afternoon appointment.

Q: What type of payments do you accept?
A: We accept cash, checks and all major credit cards

Q: Are your Licensed and Insured?
A: Yes we are both Licensed and Insured.

Q: How will I know my parts have arrived?
A: We use an automated state of the art – parts calling system that will inform you when your part has arrived. When you received this call, you will then call the office to schedule your appointment.

Q: What happens when I call the office and leave a message?
A: Our phones are monitored during the day 9am – 5pm, if you call during these hours and leave a message, you will receive a callback. However, if you call after 5pm, you will receive a callback on the next business day.

Q: What are your hours of operation?
A: Our hours of operation are Monday – Friday 9am – 5pm